Shipping policy
Here's the full shipping policy as plain text, ready to copy-paste:
Shipping Policy
Order Processing Orders are generally processed within the timeframe indicated at checkout or on the applicable product page. Processing and delivery estimates are estimates only and are not guaranteed.
We reserve the right to delay shipment while an order or payment is being reviewed for fraud, payment verification, address verification, or other security purposes.
Shipping Address Customers are responsible for providing a complete and accurate shipping address at checkout. Avenir Collectibles LLC is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
Once an order has entered fulfillment, we cannot guarantee that the shipping address can be changed.
Delivery Delivery dates and transit times provided by Avenir Collectibles or a shipping carrier are estimates only. We are not responsible for carrier delays, customs delays, severe weather, service interruptions, or other circumstances outside our reasonable control.
Tracking and Delivery Confirmation Where tracking is available, tracking information will be provided after shipment.
An order shown as delivered by the carrier will generally be considered delivered. If you believe a package marked as delivered has been lost, stolen, or misdelivered, please contact us promptly. We may assist with a carrier investigation but cannot guarantee replacement or reimbursement unless required by applicable law.
Lost Shipments If tracking does not show delivery and a shipment appears to be lost in transit, please contact us promptly. We may require the customer to cooperate with a carrier or insurance investigation and provide information reasonably necessary to process the claim.
Any replacement, refund, or other resolution will be determined after review of the circumstances, carrier information, available insurance coverage, and applicable law.
Damaged Shipments Customers should inspect their order promptly upon delivery.
Claims involving shipping damage should be reported as soon as reasonably possible and should include photographs of the product, shipping box, shipping label, internal packaging, and visible damage.
Customers must retain the original packaging while a claim is being reviewed.
Opening, altering, disposing of, or further damaging an item or its packaging before the claim is reviewed may affect our ability to verify or resolve the claim.
High-Value Orders For certain orders, we may require signature confirmation, identification, additional payment verification, or other reasonable security measures.
We may select the carrier, shipping service, insurance coverage, signature requirements, and packaging method at our discretion.
International Orders International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless expressly stated otherwise at checkout.
Customs processing may delay delivery. Customers are responsible for ensuring that products ordered may lawfully be imported into their destination.
If an international shipment is refused, unclaimed, or returned because of unpaid duties, taxes, incorrect customer information, or failure to complete required customs procedures, any refund will be subject to our Return Policy and may be reduced by shipping, return shipping, customs, carrier, or other costs incurred by us, to the extent permitted by law.
Order Cancellation Orders cannot be guaranteed to be cancelled or modified once submitted. If an order has already entered processing or fulfillment, cancellation may not be possible.
Avenir Collectibles reserves the right to cancel an order before shipment for fraud concerns, payment issues, inventory errors, pricing errors, or other circumstances permitted under our Terms of Service.
Collectible Packaging Because packaging can form part of the collectible value of certain products, we take reasonable care when packing orders.
Minor manufacturer imperfections or packaging characteristics that were present before shipment and are consistent with the product description are not considered shipping damage.
Limitation Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable law.
This Shipping Policy forms part of and should be read together with our Terms of Service and Return Policy.